Claims

  • Higher net claims were incurred compared to the previous year, largely due to a worse large claims experience.
  • Crew and passenger claims increased in both frequency and severity.
  • Attritional claims were largely unchanged both in terms of frequency and severity with the overall cost of attritional claims only 2.7% higher than in the previous year.
  • Pool claims reported for 2015 were less than half that of most previous years.